Last updated: September 24, 2026
This Shipping Policy explains how Rawhem processes and delivers orders placed through our online store.
Website: https://rawhem.store/
Country: Portugal
Email: admin@rawhem.store
1. Made-to-order products
Rawhem uses a print-on-demand business model.
This means that products are generally produced only after an order has been placed. Your order may be sent to Printify and one of its fulfilment partners for production, packaging and delivery.
Because our products are made to order, your order requires both:
- Production time.
- Shipping and transit time.
These two periods are separate and should both be considered when estimating delivery.
2. Order processing and production time
Most orders are processed and submitted for production after payment has been successfully received.
Production normally takes approximately:
2–7 business days
Production time may be longer during:
- Sales and promotional periods.
- Holidays.
- Periods of unusually high demand.
- Product or material shortages.
- Delays affecting a specific fulfilment provider.
- Orders containing several different products.
Production time does not include weekends, public holidays, customs clearance or carrier transit time.
The estimated production time is not a guaranteed delivery date.
Printify states that production times depend on factors such as the product, fulfilment provider, order size, product availability and season.printify
3. Shipping time
After production is complete, the order is handed to the selected shipping carrier.
Shipping time depends on:
- Delivery country.
- Fulfilment provider.
- Shipping method.
- Product type.
- Carrier operations.
- Customs processing.
- Local delivery conditions.
- Weekends and public holidays.
The estimated shipping time shown at checkout is an estimate provided for guidance. It is not a guaranteed delivery date unless expressly stated otherwise.
The total delivery time is therefore calculated as:
Production time + shipping transit time
For example, if production takes 2–7 business days and the selected carrier takes 3–10 business days, the total estimated delivery time may be approximately 5–17 business days.
4. Shipping destinations
We ship to the countries and regions available at checkout.
Available destinations may change depending on:
- Product availability.
- Fulfilment provider.
- Shipping restrictions.
- Carrier availability.
- Local laws and import requirements.
If your country or delivery address is not available during checkout, we may be unable to fulfil the order to that location.
5. Shipping costs
Shipping costs are calculated and displayed during checkout before payment is completed.
The shipping price may depend on:
- Delivery country.
- Delivery address.
- Product type.
- Number of products ordered.
- Fulfilment provider.
- Selected shipping method.
- Weight and dimensions of the order.
If more than one product is ordered, products may be produced or shipped separately. In that case, shipping charges and delivery dates may vary depending on the fulfilment process.
Any free-shipping offer will be subject to the conditions displayed on the website at the time of purchase.
6. Shipping address
You are responsible for providing a complete and accurate delivery address.
Please check the following before completing your order:
- Full name.
- Street and building number.
- Apartment, unit or floor number, if applicable.
- Postal code.
- City.
- Country.
- Telephone number, where requested.
Rawhem is not responsible for delays, failed deliveries or additional shipping costs caused by an incorrect, incomplete or outdated address provided by the customer.
If an order is returned because the delivery address was incorrect or incomplete, additional charges may apply if the order needs to be shipped again.
Please contact us as soon as possible if you notice an error in your delivery address. We will try to assist, but we cannot guarantee that the address can be changed after production or shipment has started.
7. Tracking information
When tracking is available, a shipping confirmation email may be sent to the email address provided during checkout.
The tracking link may take some time to become active after the order has been dispatched.
Tracking information is provided by the carrier and may not update immediately, particularly when:
- The package is travelling between countries.
- The shipment is waiting for customs clearance.
- The carrier has not yet scanned the parcel.
- The parcel is being transferred between delivery networks.
- The shipment is approaching the final delivery location.
Rawhem cannot guarantee the accuracy or frequency of third-party tracking updates.
8. Delayed deliveries
Delivery estimates are not guaranteed because shipping may be affected by circumstances outside our reasonable control.
Possible causes of delay include:
- Carrier delays.
- Customs inspections.
- Incorrect or incomplete address information.
- Severe weather.
- Strikes.
- Public holidays.
- High order volumes.
- Product or material shortages.
- Technical problems.
- Customs duties or import procedures.
- Events outside the control of Rawhem or its fulfilment partners.
If your order has not arrived after the estimated delivery period, please contact us at:
admin@rawhem.store
Please include:
- Your order number.
- The name used to place the order.
- The delivery address.
- The tracking number, if available.
- Any relevant information about the delivery.
We will investigate the shipment with the relevant fulfilment or shipping provider.
9. Lost packages
If the tracking information indicates that a package has been lost in transit, contact us at admin@rawhem.store so that we can investigate.
We may request additional information before submitting a claim to the carrier or fulfilment provider.
If the shipment is confirmed as lost and the claim is approved, Rawhem may offer a replacement or refund, subject to applicable law and the relevant fulfilment provider’s procedures.
A package may not be considered lost while it is still within the carrier’s stated delivery window or while customs processing is ongoing.
10. Packages marked as delivered
If tracking information indicates that a package has been delivered but you cannot find it, please:
- Check the delivery address.
- Check with household members, neighbours or building reception.
- Check whether the carrier left the package in a safe location.
- Contact the carrier directly using the tracking information.
- Contact Rawhem at admin@rawhem.store
We will make reasonable efforts to investigate the issue. However, delivery claims may depend on the information provided by the carrier.
11. Customs, duties and import charges
Orders shipped internationally may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout:
- Customs duties and import taxes are not included in the product price.
- The customer may be responsible for charges imposed by the destination country.
- The customer may be contacted by the carrier or customs authority.
- Failure to pay applicable charges may delay or prevent delivery.
- Refusing a package may result in additional costs or a delayed refund.
Customs rules vary from country to country. Customers are responsible for checking the import requirements applicable to their delivery address.
12. Orders shipped in separate packages
If an order contains multiple products, the products may be manufactured by different fulfilment providers.
As a result:
- Items may arrive in separate packages.
- Items may have different tracking numbers.
- Items may be dispatched on different dates.
- Shipping estimates may differ between products.
- Separate packages may be subject to different customs procedures.
You will not normally need to place separate orders for products that are shown together in one checkout transaction.
13. Damaged packages or products
If your package arrives visibly damaged, please take photographs of the packaging before opening it, if possible.
If the product inside is damaged, defective or incorrectly printed, contact us within 30 days of delivery at:
admin@rawhem.store
Please include:
- Your order number.
- Photographs of the packaging.
- Photographs of the product.
- A description of the damage or problem.
- Photographs showing the product label, where relevant.
Do not return the product unless we specifically instruct you to do so.
For more information, please read our Refund and Returns Policy.
14. Incorrect products
If you receive a product that is different from the product ordered, contact us at admin@rawhem.store as soon as possible.
Please include photographs showing:
- The product received.
- The product label.
- The design or print.
- The order packaging, if relevant.
- Your order number.
If the error is confirmed, we may offer a replacement, reprint, refund or another remedy required by applicable law.
15. Delivery to Portugal
For deliveries to Portugal, the estimated delivery time depends on the fulfilment provider and carrier selected for the product.
Orders may be fulfilled from a provider located in Portugal, another European country or another region, depending on product availability and the fulfilment route selected by Printify.
Delivery within Portugal may still be affected by production time, carrier schedules, weekends, public holidays and address-related issues.
Any delivery estimate shown at checkout takes priority over general estimates stated in this policy, unless the estimate is expressly described as non-binding.
16. European Union delivery rights
If you are a consumer in the European Union, goods should normally be delivered within 30 days unless a different delivery period has been agreed with you.
If the goods are not delivered within the agreed period, or within the applicable legal period, you may have rights under consumer protection law, including the right to request delivery within an additional appropriate period and, in certain circumstances, terminate the contract.europa
Nothing in this Shipping Policy limits or excludes any mandatory consumer rights.
17. Delivery address changes
If you need to change your delivery address, email us immediately at:
admin@rawhem.store
We will try to help, but address changes may not be possible once:
- The order has entered production.
- The product has been packaged.
- The order has been handed to the carrier.
- A shipping label has been created.
If the address cannot be changed, the order may be delivered to the original address provided during checkout.
18. Order cancellations
Because Rawhem products are made to order, an order may not be cancellable after it has entered production.
If you want to request a cancellation, email admin@rawhem.store as soon as possible and include your order number.
We will review the request according to the status of the order and applicable consumer law.
For more information, see our Terms and Conditions and Refund and Returns Policy.
19. Contact information
If you have questions about shipping or delivery, contact us at:
Rawhem
Website: https://rawhem.store/
Email: admin@rawhem.store
Country: Portugal
