Thank you for shopping with Rawhem.
Rawhem sells made-to-order apparel, including printed t-shirts produced specifically after an order is placed. Because each product is created for an individual order, we do not accept returns or exchanges for incorrect size selection, incorrect colour selection, change of mind, or personal preference, except where required by applicable consumer protection law.
Please review the product description and size chart carefully before placing your order.
1. Damaged, defective or incorrect items
We will assist you if your order arrives:
- Damaged during delivery.
- Defective or faulty.
- Printed incorrectly.
- Printed with the wrong design.
- In a different size, colour or product than the one ordered.
- Missing an item that was included in your order.
To report a problem, please contact us within 30 days of delivery at:
Email: [INSERT CUSTOMER SUPPORT EMAIL]
Your message should include:
- Your order number.
- A description of the problem.
- Clear photographs of the item and the affected area.
- A photograph of the packaging, if the item was damaged during delivery.
- Any other information reasonably required to investigate the issue.
Please do not send the product back unless we specifically ask you to do so. In most cases, the damaged or defective item does not need to be returned.
If the problem is confirmed, we may offer one of the following remedies, depending on the circumstances and applicable law:
- A replacement product at no additional cost.
- A reprint of the affected product.
- A full or partial refund.
- Another remedy required by applicable consumer law.
Replacement products are subject to product availability. If the original product is no longer available, we may offer a suitable alternative or a refund.
2. Incorrect size or colour
Please check the size chart before ordering. We do not normally offer refunds or replacements when the customer selects the wrong size or colour, or when the product does not fit as expected.
If you believe the product was labelled or printed with a size different from the size selected at checkout, please contact us with your order number and photographs so that we can investigate.
3. Change of mind and unwanted items
Because our products are made to order, we do not normally accept returns or exchanges when a customer changes their mind, orders by mistake, or no longer wants the product.
This does not affect any mandatory rights you may have under applicable consumer protection law.
4. Delivery problems
If your order has not arrived, please contact us after the estimated delivery period has passed.
Before contacting us, please check:
- The tracking information.
- Whether the carrier attempted delivery.
- Whether the parcel was left with a neighbour or at a collection point.
- Whether the delivery address entered at checkout was correct.
If an order is returned to us or to the fulfilment provider because an incorrect or incomplete address was provided, additional delivery charges may apply to resend the order. We will review each case individually.
If the tracking information indicates that the parcel was lost in transit, please contact us so that we can investigate with the fulfilment and shipping providers.
5. Refunds
If a refund is approved, it will normally be issued to the original payment method.
The time required for the refund to appear in your account depends on your payment provider or bank. Rawhem cannot control the processing time of banks, card issuers or payment platforms.
We will notify you once the refund has been processed.
6. European Union consumer rights
If you are a consumer located in the European Union, you may have a statutory right to withdraw from certain distance contracts within 14 days of receiving the goods.
This right may not apply to goods made to the consumer’s specifications or clearly personalised. Where a statutory withdrawal right applies, it does not replace your legal rights relating to defective, incorrect or non-conforming goods.
Nothing in this policy limits or excludes any rights that cannot legally be limited or excluded under applicable law.
Under European consumer rules, defective or non-conforming goods may be entitled to repair, replacement, price reduction or termination of the contract, depending on the circumstances.europa+1
7. Contact us
For questions about refunds, replacements or delivery issues, contact us at:
Rawhem
Email: admin@rawhem.store
Website: https://rawhem.store/
