FAQ

Welcome to the Rawhem FAQ.

Here you can find answers about our products, ordering process, production, delivery, sizing, returns and customer support.

About Rawhem

What is Rawhem?

Rawhem is an online apparel brand offering original t-shirt designs inspired by ADHD awareness, neurodiversity, self-expression and everyday experiences.

Our products are designed for people who relate to ADHD and for those who want to support greater understanding and acceptance.

Rawhem does not provide medical advice, diagnosis or treatment.

Are Rawhem products officially licensed medical products?

No.

Rawhem t-shirts are fashion and lifestyle products. They are not medical products, diagnostic tools, therapeutic products or substitutes for professional medical advice.

If you have questions about ADHD, diagnosis, treatment or medication, consult a qualified healthcare professional.

Products

Are the t-shirts made to order?

Yes.

Our products are generally made to order. This means that production begins after you place an order instead of the item being taken from pre-existing stock.

This approach helps reduce unnecessary inventory and allows us to offer different designs and product options.

Who produces and ships the products?

Rawhem uses selected production and fulfilment partners to produce, package and ship orders.

The fulfilment location may vary depending on the product, destination, availability and operational requirements.

You purchase from Rawhem, and our fulfilment partners assist us with production and delivery.

What materials are the t-shirts made from?

The material depends on the specific product.

Please check the individual product description for the exact fabric composition, fit, weight and other product details.

Different t-shirt models may have different materials and fits.

Do the colours look exactly like the images?

Colours may look slightly different depending on your screen, device, lighting conditions and the actual product batch.

We make reasonable efforts to display product colours accurately, but we cannot guarantee that the colour shown on your screen will be identical to the physical product.

How do I choose the right size?

Please check the size chart on the product page before placing your order.

Compare the measurements with a t-shirt that already fits you well.

Sizing may vary between product models, so do not assume that the same size will have identical measurements across every product.

Are the products suitable for everyone?

Our designs are created for adults and general audiences unless the product description states otherwise.

Please review the product description, size information and design before ordering.

Some designs may use humour, informal language or references to ADHD experiences.

Ordering

How do I place an order?

To place an order:

1. Select a product.
2. Choose the available size and colour.
3. Add the product to your cart.
4. Review your order.
5. Enter your billing and delivery details.
6. Select a payment method.
7. Complete the checkout process.

You should receive an order confirmation email after your payment is successfully processed.

Can I change or cancel my order?

Contact us as soon as possible at admin@rawhem.store if you need to change or cancel an order.

Because our products are made to order, we may be unable to make changes once production has started.

We cannot guarantee that an order can be cancelled after it has entered production or fulfilment.

I entered the wrong address. What should I do?

Email admin@rawhem.store immediately with your order number and the correct address.

We will try to help, but an address change may not be possible after production or shipping has started.

If an order is shipped to an incorrect address supplied by the customer, additional delivery costs may apply to send it again.

I did not receive an order confirmation email. What should I do?

First, check your spam, junk or promotions folder.

Also confirm that the email address entered during checkout was correct.

If you still cannot find the confirmation, contact admin@rawhem.store with your name, approximate order time and any payment confirmation available.

Please do not send complete payment card details.

Which payment methods do you accept?

The payment methods available for your order are displayed at checkout.

Available options may vary depending on your location, device, currency and payment provider.

Payments are processed through third-party payment providers. Rawhem does not normally store complete payment card numbers or payment security codes.

Production and delivery

How long does production take?

Production normally takes approximately 2–7 business days.

This is the time needed to prepare and produce the product before it is handed to the carrier.

Production may take longer during holidays, promotions, periods of high demand, product shortages or fulfilment disruptions. Printify states that production times depend on the product, fulfilment provider, order size, availability and season.help.printify

How long does delivery take?

Delivery time depends on the destination, fulfilment location, shipping method and carrier.

The total delivery period is:

Production time + shipping transit time

The delivery estimate shown at checkout is the most relevant estimate for your specific order.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Will I receive a tracking number?

When tracking is available, a shipping confirmation email will be sent to the email address provided during checkout.

Tracking may take some time to become active after the order leaves the production facility.

If there has been no tracking update for several days, contact us at admin@rawhem.store

Why has my tracking information not changed?

Tracking information may not update immediately.

This can happen while the parcel:

• Is moving between countries.
• Is waiting for a carrier scan.
• Is being processed by customs.
• Is transferring between delivery networks.
• Is waiting for local delivery.

If the estimated delivery period has passed, contact us with your order number and tracking information.

Do you ship to my country?

We ship to destinations available at checkout.

Available destinations may depend on the product, fulfilment partner, delivery address and current shipping restrictions.

If your country is not available at checkout, we may not be able to ship that product to your location.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country.

These charges may be the customer’s responsibility unless the checkout clearly states otherwise.

Customs rules vary by country. Please check the import rules applicable to your delivery address before ordering.

Can products from the same order arrive separately?

Yes.

Different products may be produced by different fulfilment partners, which means they may be shipped separately and arrive at different times.

You may receive more than one tracking number for a single order.

Product care

How should I wash my t-shirt?

Unless the product label gives different instructions, we recommend:

• Turn the t-shirt inside out before washing.
• Wash with similar colours.
• Use cold or low-temperature water.
• Use a gentle cycle and mild detergent.
• Avoid bleach.
• Do not dry-clean unless the label specifically allows it.
• Air-dry when possible.
• Avoid ironing directly over the printed design.

Turning printed garments inside out and using low-temperature washing helps reduce unnecessary wear to the design.customcat

Can I put the t-shirt in a tumble dryer?

Air-drying is preferable.

If you use a tumble dryer, use a low-temperature setting and follow the care instructions on the garment label.

High heat may increase shrinkage or affect the printed design.

Returns, refunds and replacements

Do you accept returns?

Because our products are made to order, we do not normally accept returns or exchanges for:

• Incorrect size selected by the customer.
• Incorrect colour selected by the customer.
• Change of mind.
• Personal preference.
• An order placed by mistake.

This does not affect mandatory consumer rights that may apply to your order.

For complete information, read our Refund and Returns Policy.

What if my product arrives damaged or defective?

Contact admin@rawhem.store within 30 days of delivery.

Include:

• Your order number.
• A description of the problem.
• Clear photographs of the product.
• Photographs of the packaging, if relevant.

Do not send the item back unless we specifically ask you to do so.

If the problem is confirmed, we may offer a replacement, reprint, refund or another remedy required by applicable law.

What if I receive the wrong product?

Contact us at admin@rawhem.store and include photographs of the product, product label, design and packaging.

We will investigate the issue and, if confirmed, arrange an appropriate remedy.

How long does a refund take?

Approved refunds are normally sent to the original payment method.

The time required for the funds to appear depends on your bank, card issuer or payment provider.

Rawhem will notify you when the refund has been processed.

Customer support

How can I contact Rawhem?

Email us at:

admin@rawhem.store

Please include your order number when contacting us about an existing order.

How quickly do you respond?

We aim to respond within 2–3 business days.

Response times may be longer during holidays, promotions or periods of high order volume.

Can I contact Printify directly about my order?

Please contact Rawhem first at admin@rawhem.store

Rawhem manages customer support, order questions, refund requests and product issues. We will contact the relevant fulfilment partner when necessary.

Do you offer phone support?

At this time, customer support is provided by email at:

admin@rawhem.store

ADHD and responsible communication

Is Rawhem a medical or mental health service?

No.

Rawhem is an apparel and lifestyle brand. Our content and designs are intended for self-expression, humour, community and awareness.

They are not medical advice and should not be used to diagnose or treat ADHD or any other condition.

Are your products only for people with an ADHD diagnosis?

No.

Our products may appeal to people with ADHD, people who identify as neurodivergent, family members, friends, supporters and anyone interested in awareness and self-expression.

However, customers should choose products that feel appropriate and comfortable for them.

Do Rawhem designs make claims about ADHD?

Our designs may reflect common experiences, humour or cultural conversations about ADHD.

They should not be interpreted as scientific claims, medical claims or statements that apply to every person with ADHD.