Have a question about an order, product, size, delivery or return?
We are here to help.
Contact Rawhem
Email: admin@rawhem.store
Website: https://rawhem.store/
Location: Portugal
For faster assistance, please include as much information as possible in your message.
Order support
If your question is about an existing order, please include:
- Your order number.
- The email address used during checkout.
- Your full name.
- A clear description of the issue.
- Photos, if your product arrived damaged, defective or incorrect.
Do not include complete payment card numbers, passwords or other sensitive financial information in your message.
Common reasons to contact us
You can contact us about:
- Order status.
- Delivery delays.
- Tracking information.
- Incorrect delivery details.
- Damaged or defective products.
- Incorrect products.
- Size or product questions.
- Refund or replacement requests.
- Payment or checkout problems.
- Product availability.
- General questions about Rawhem.
Response time
We aim to reply to customer enquiries within 2–3 business days.
Response times may be longer during holidays, product launches, promotional periods or periods of unusually high order volume.
Messages are answered in the order in which they are received.
Before contacting us
You may find a quick answer in our Frequently Asked Questions page.
For order-related questions, please also check:
- Your order confirmation email.
- Your shipping confirmation email.
- The tracking link provided by the carrier.
- Our Shipping Policy.
- Our Refund and Returns Policy.
Returns and damaged products
If your product arrived damaged, defective or different from what you ordered, please contact us at admin@rawhem.store as soon as possible.
Include your order number and clear photographs of the product and packaging.
Please do not send products back unless we specifically instruct you to do so.
For complete information, please read our Refund and Returns Policy.
Business information
Business name: Rawhem
Country: Portugal
Email: admin@rawhem.store
Website: https://rawhem.store/
Rawhem products are made to order and may be produced and shipped by selected fulfilment partners.
